Course Overview:
This curriculum is designed to streamline instruction and reduce the workload for instructors teaching the Florida Department of Health 911 Public Safety Telecommunicator Program. It provides a fully developed training solution, eliminating the guesswork of daily planning.
With ready-to-use daily lesson plans, instructors can focus on student engagement and success instead of preparing content. The student workbook is available in two formats: a comprehensive guide and an interactive fill-in-the-blank version to increase participation and retention.
The program includes: (Click to view)
- Student Workbook and / or a Student Study Guide
- PowerPoint Presentation aligned with the student workbook
- A detailed Teacher Outline with lecture notes and Scales
- Daily lesson plans
- Quizzes and Tests for each of the 12 units
- Student Key Words
- 10 mock exams (100 questions each)
- Reinforcing writing assignments integrated throughout the course
To support student learning, the curriculum features keyword worksheets that highlight essential acronyms and terminology found on the state certification exam. In addition, the package includes 10 full-length mock state exams to help students prepare with confidence.
This all-in-one training system ensures both instructors and students have the tools needed for a successful and compliant 911 Telecommunicator program.
Benchmarks and Standards
01.0 – Understand the roles and duties of a public safety telecommunicator (PST).
02.0 – Describe and understand professionalism, ethics, and legal concepts as it relates to a PST
03.0 – Identify and explain the operation of communication equipment and resources
04.0 – Demonstrate communication and interpersonal skills
05.0 – Describe guidelines and operational standards of incident classification and prioritization
06.0 – Identify and perform the operational skills of a call-taker
07.0 – Identify and perform the operational skills of a dispatcher
08.0 – Understand the basic principles of law enforcement, and dispatch processes
09.0 – Understand the basic principles of emergency medical services (EMS), and dispatch processes
10.0 – Understand the basic principles of fire services, and dispatch processes
11.0 – Understand the basic principles of emergency management and homeland security
12.0 – Comprehend stress management techniques for PST’s
