Privacy Policy

Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2025

911 Call Ready (“911 Call Ready,” “we,” “us,” or “our”) respects the privacy of our customers, instructors, students, schools, public safety agencies, website visitors, and other users of our services.

This Privacy Policy explains how we collect, use, store, and protect information when you visit 911callready.com, purchase or use our products or services, participate in training or certification, submit a form, communicate with us, or otherwise interact with 911 Call Ready.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

  1. Information We May Collect

The information we collect depends on how you interact with 911 Call Ready.

Information You Provide Directly

We may collect information such as:

  • First and last name
  • Email address
  • Telephone number
  • School, college, organization, or public safety agency
  • Job title or position
  • Mailing or billing address
  • Instructor information
  • Student information
  • Course enrollment information
  • Certification testing information
  • Exam results
  • Customer support requests
  • Information submitted through website forms
  • Communications sent to 911 Call Ready
  • Payment and transaction information

We may also collect information necessary to provide curriculum access, online training, instructor resources, certification testing, technical support, and other services.

  1. Student Certification Information

911 Call Ready provides student certification testing.

When a student participates in a certification examination, we may collect information including:

  • Student name
  • Student email address
  • School or training organization
  • Examination date
  • Examination responses
  • Examination score
  • Pass/fail status
  • Certification information
  • Retake information

Certification examinations may be administered through a third-party online testing provider, such as ClassMarker.

Information submitted through the testing platform may also be subject to that provider’s privacy practices.

911 Call Ready uses certification information for purposes such as administering examinations, providing results, issuing certificates, maintaining certification records, assisting instructors, and supporting participating schools.

  1. Information Provided by Schools and Instructors

Schools, colleges, instructors, and training organizations may provide information to 911 Call Ready for purposes such as:

  • Establishing instructor access
  • Purchasing certification examinations
  • Registering students
  • Administering examinations
  • Providing student results
  • Delivering curriculum
  • Providing technical or instructional support

Schools and instructors are responsible for ensuring they have appropriate authority to provide student information to 911 Call Ready.

911 Call Ready will use student information provided by educational institutions only for legitimate educational, testing, certification, administrative, and support purposes related to the services being provided.

  1. Children and Minors

911 Call Ready’s educational products may be used by high school students and other minors through participating in schools and educational programs.

Our website is not intended to knowingly collect personal information directly from children under the age of 13 without appropriate authorization.

If we learn that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take appropriate steps to delete or otherwise address the information.

Schools and educational organizations using 911 Call Ready services are responsible for obtaining any parental consent or other authorization required by applicable law.

  1. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of visits
  • Website interactions
  • General geographic information
  • Cookies and similar technologies

This information may be used to operate the website, improve performance, understand website usage, maintain security, and improve our services.

  1. Cookies and Similar Technologies

911 Call Ready and service providers supporting our website may use cookies, pixels, analytics tools, and similar technologies.

These technologies may be used to:

  • Remember user preferences
  • Improve website performance
  • Understand website traffic
  • Measure the effectiveness of website pages
  • Support forms and customer communications
  • Maintain security
  • Improve the user experience

Your browser may allow you to block or delete certain cookies. Blocking cookies may affect some website functionality.

  1. How We Use Information

911 Call Ready may use personal information to:

  • Provide curriculum and educational materials
  • Provide online training
  • Administer student certification examinations
  • Issue certification records or certificates
  • Establish instructor accounts
  • Maintain instructor access
  • Process purchases and payments
  • Respond to inquiries
  • Provide quotes
  • Schedule demonstrations
  • Provide customer service
  • Provide technical support
  • Communicate with schools and agencies
  • Send course or certification information
  • Send important account or service notices
  • Improve our curriculum, website, and services
  • Maintain business records
  • Preventing fraud or misuse
  • Protect our systems and intellectual property
  • Meet legal and regulatory obligations
  1. Email and Text Communications

If you provide an email address or telephone number, 911 Call Ready may use that information to communicate with you regarding:

  • Your inquiry
  • Products or services you requested
  • Training
  • Certification
  • Instructor access
  • Orders
  • Customer support
  • Account information
  • Educational resources
  • Relevant updates

Where permitted, we may also send marketing or informational communications.

You may unsubscribe from marketing emails by using the unsubscribed link included in those communications.

If 911 Call Ready offers SMS/text messaging, applicable consent and opt-out instructions will be provided at the time of enrollment.

Consent to receive marketing messages is not a condition of purchasing a product or service where prohibited by law.

  1. Customer Relationship Management

911 Call Ready may use customer relationship management and marketing technology, including GoHighLevel, to manage:

  • Customer inquiries
  • Contact information
  • Website forms
  • Email communications
  • Follow-up communications
  • Sales opportunities
  • Customer support
  • Training inquiries
  • School and agency relationships
  • Automated workflows

Information processed through these systems may be stored or processed by the applicable service provider on behalf of 911 Call Ready.

  1. Payment Information

When you purchase a product, course, certification exam, or other service, payment information may be processed by a third-party payment processor.

911 Call Ready generally does not need to store complete credit or debit card numbers on its own systems when payments are processed by a third-party provider.

Payment processors may collect information such as:

  • Name
  • Billing address
  • Payment card information
  • Transaction amount
  • Transaction date

The payment processor’s privacy policy and terms also apply to information processed through its systems.

  1. Third-Party Service Providers

911 Call Ready may use trusted third-party service providers to help operate our business and deliver services.

These providers may include companies that provide:

  • Website hosting
  • Customer relationship management
  • Email delivery
  • Online testing
  • Learning management systems
  • Payment processing
  • Data storage
  • Analytics
  • Technical support
  • Cloud services
  • Communications services

These providers may access information only as reasonably necessary to perform services for 911 Call Ready, subject to their contractual obligations and applicable law.

  1. Sharing of Personal Information

911 Call Ready may share information when reasonably necessary with:

  • Service providers
  • Payment processors
  • Testing platforms
  • Technology providers
  • Schools or instructors administering certification examinations
  • Organizations purchasing training or certification services
  • Professional advisors
  • Government or law enforcement authorities when legally required

We may also disclose information if necessary to:

  • Comply with applicable law
  • Respond to a subpoena, court order, or legal process
  • Protect the rights or property of 911 Call Ready
  • Protect the safety of users or others
  • Investigate fraud, misuse, or security incidents
  1. Sale of Personal Information

911 Call Ready does not sell personal information for monetary consideration.

We do not sell student certification information, examination results, instructor information, or school information to third parties for their independent marketing purposes.

Certain website technologies or advertising activities could potentially be considered “sharing” or “sale” under the broad definitions used by some state privacy laws. If 911 Call Ready begins engaging in activities subject to those requirements, this Privacy Policy and applicable opt-out mechanisms will be updated accordingly.

  1. Student Records and Educational Information

911 Call Ready recognizes that student information requires particular care.

Where information is provided by a school or educational institution, we will use the information for purposes reasonably related to providing the requested curriculum, training, testing, certification, or educational services.

911 Call Ready does not use student examination records for unrelated advertising purposes.

Schools remain responsible for determining their obligations under laws and regulations applicable to student educational records, including the Family Educational Rights and Privacy Act (FERPA), where applicable.

Nothing in this Privacy Policy is intended to represent that every service offered by 911 Call Ready is automatically subject to FERPA or that 911 Call Ready is acting as a “school official” in every relationship. Those obligations may depend on the specific agreement and circumstances.

  1. Data Security

911 Call Ready uses reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, online service, database, or electronic transmission can be guaranteed to be completely secure.

Users are responsible for protecting passwords, testing credentials, instructor login information, and other account credentials.

If you believe your account or information may have been compromised, please contact 911 Call Ready promptly.

  1. Instructor Accounts and Passwords

Certain portions of the 911 Call Ready website may be restricted to authorized instructors or customers.

Users are responsible for maintaining the confidentiality of their account credentials.

Instructor materials, examination materials, answer keys, curriculum files, testing passwords, and other protected resources may not be shared with unauthorized individuals.

  1. Data Retention

911 Call Ready may retain information for as long as reasonably necessary to:

  • Provide products and services
  • Maintain certification records
  • Maintain customer relationships
  • Provide customer support
  • Meet contractual obligations
  • Resolve disputes
  • Maintain business and accounting records
  • Protect intellectual property
  • Comply with legal obligations

Different types of information may be retained for different periods.

  1. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • Information about how data is used
  • Information about categories of data disclosed to third parties
  • Opt-out of certain marketing communications
  • Other rights provided by applicable state law

These rights may be subject to exceptions, including requirements to maintain certification records, transaction records, legal records, or information necessary to provide services.

To submit a privacy request, contact us using the information listed below.

We may need to verify your identity before completing certain requests.

  1. Third-Party Websites

The 911 Call Ready website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

  1. Changes to This Privacy Policy

911 Call Ready may update this Privacy Policy periodically to reflect changes in:

  • Our services
  • Technology
  • Business practices
  • Legal requirements
  • Third-party service providers

The updated Privacy Policy will be posted on this page with a revised “Last Updated” date.

Your continued use of the website or services after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.

  1. Contact 911 Call Ready

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

911 Call Ready
Website: 911callready.com
Email: info@911callready.com
Mailing Address: 950-23 Blanding Blvd, Orange Park, FL  32065
Telephone: 904-861-6550